CaseFrame AI is a software-as-a-service platform that processes documents (including medical records, depositions, and case files) and produces structured outputs such as timelines, summaries, and answers to user queries. The Service is intended for use by legal-services professionals.
To use the Service, the Customer must create an account through the authentication provider designated by CaseFrame AI. The Customer is responsible for maintaining the confidentiality of its account credentials and for all activity that occurs under its account. The Customer must promptly notify CaseFrame AI of any suspected unauthorized use.
The Customer agrees not to:
As between the parties, the Customer owns all data, including all documents, prompts, and outputs, that the Customer provides to or generates through the Service (“Customer Data”). The Customer grants CaseFrame AI a limited, non-exclusive license to process Customer Data solely to provide, maintain, and improve the Service for the Customer, and to comply with legal obligations. CaseFrame AI will not use Customer Data to train publicly available foundation models.
CaseFrame AI processes Customer Data in accordance with the CaseFrame AI Data Processing Agreement, which is incorporated into these Terms by reference and is available on request.
CaseFrame AI engages subprocessors to support the Service. The current list of subprocessors is published on the CaseFrame AI website at the Subprocessors page. CaseFrame AI provides at least thirty (30) days’ advance notice of any new subprocessor that will process Customer Data, by updating the published list, sending email notice to the primary contact on the Customer’s account, and posting an entry on the Release Notes page.
CaseFrame AI maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data, consistent with the controls described in CaseFrame AI’s SOC 2 evidence package. Customer Data is encrypted in transit (TLS 1.2 or greater) and at rest within the Microsoft Azure environment in which the Service is operated.
Unless otherwise agreed in a separately executed order form, fees, payment terms, and any usage limits are specified at the time the Customer subscribes to the Service. Fees are non-refundable except as required by law.
These Terms remain in effect until terminated. Either party may terminate the agreement for material breach not cured within thirty (30) days of notice. CaseFrame AI may suspend or terminate access immediately for violations of Section 3 (Acceptable use) or for non-payment. On termination, the Customer’s right to use the Service ceases and CaseFrame AI will delete Customer Data in accordance with the Data Processing Agreement.
The Service is provided on an “as is” and “as available” basis. CaseFrame AI does not warrant that the Service will be uninterrupted or error-free, or that any output is suitable for any particular legal, medical, or other use. Outputs of the Service are intended as a productivity aid and do not constitute legal advice. The Customer is responsible for review and validation of all outputs before relying on them.
To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost revenue, arising out of or relating to these Terms. CaseFrame AI’s total liability arising out of or relating to these Terms is limited to the fees actually paid by the Customer for the Service in the twelve (12) months preceding the event giving rise to the claim.
The Customer will defend, indemnify, and hold harmless CaseFrame AI and its affiliates from third-party claims arising out of the Customer’s violation of these Terms, of any law, or of any third-party right, or arising out of the Customer’s use of the Service in a manner not authorized by these Terms.
CaseFrame AI may modify the Service or these Terms from time to time. Material changes will be communicated to the primary contact on the Customer’s account at least thirty (30) days before the change takes effect, except where a shorter period is required for security or legal reasons. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.
These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws principles. The parties agree to resolve disputes in the state or federal courts located in Fulton County, Georgia, and each party consents to the exclusive jurisdiction of those courts.
These Terms, together with the Data Processing Agreement and any order form, constitute the entire agreement between the parties regarding the Service. The Customer may not assign these Terms without CaseFrame AI’s prior written consent; CaseFrame AI may assign these Terms to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all of its assets. If any provision is held unenforceable, the remaining provisions will continue in full force and effect.
Questions about these Terms may be directed to: ViewIQ, LLC (DBA CaseFrame AI), via the contact channel published at caseframeai.com/contact.